Expert Profile
Candice Cheng
Client Experience, Engagement & Communication Expert
Problems I Solve:
Are you losing your clients to your competitors?
Are your clients excited to recommend your products or services to their business associates, families and friends?
How do you escalate to the next level in the way you deliver your client experience?
Are your internal teams engaged and inspired to touch the hearts of your clients and deliver the promise?
Do you think improving team synergy and mastering different styles of communication will propel your team to greater heights?
I will help you answer these questions with solid solutions.
How I Help My Clients:
I will help you map out and curate your made-to-measure client experience journey, show you the way to weave memorable client experiences, and turn
your clients into raving fans, never having to lose them to competitors.
In addition, you will be empowered with Communication Life Skills that give you an unfair advantage to connect with your clients in a manner that will win them over, be engaged and inspired, thus will happily refer you to their friends and associates.
Lastly, I will help you understand what a client-centric culture entails, where your internal teams are fully inspired and focused to give their best to deliver the promise, engaging your clients with memorable experiences. This will help you realise your top of mind branding vision and propel your business to new heights.
What my Clients Say About Me:
"When I first met Candice, I was requesting for a Selling programme. What she offered was way above what we expected. After some deep diving, she created a whole new concept and repositioning of our Company motto and service procedures, suggestions on how we can scale our curriculum and designed a made-to-measure training module to help our staff on an immersive journey to woo our clients and deliver memorable client experiences through effective and enhanced communication and selling techniques.
All our staff went through the training and this had a positive impact on our mystery shoppers results. She was also genuinely concerned about our staff’s motivation and personal growth and offered many tips and unique self-empowerment techniques during the training. I would highly recommend her services to any organisation."
- Veronica Yeo, HR Director
" One of the key learnings was that her analogies were easy to relate, real and practical. In every way, she put her audience (trainees) with total respect, non-judgmental and keeping us in agreement all the time.
This could be one of her authentic ‘formula’ that binds her audience to her relentlessly. She preaches what she teaches; Human Interactions and Advance Communication Techniques that are over and above the expectations from her audience, and this is exactly what clients today expect!
I am an advocate of her uncontested ‘Double Fans’ strategy: Happy Employees and Happy Clients. A Company will have the best of both worlds, retaining the best clients and the best employees!
As a Trainer myself, indeed I became her raving fan!"
- Josephine Lui, Principal & Chief Educator
About me
Candice Cheng is the founder of The Artz Training & Consulting and the Chief Transformation Officer of GoGLOBAL Business School Singapore.
She has 30 years of Training & Development experience, including more than 20 years working in key management space in multi-billion dollar businesses.
Candice has received the Singapore Lady of Excellence Award in Nov 2021.
She founded the “Hi-Touch” system for client experience & communication, focusing both on external clients and internal teams.
A Client Engagement and Communication Expert, Master Trainer, International Speaker, Curriculum & Module Designer who is able to touch the hearts of her audience and give them compelling reasons to believe and a desire to strive for peak performance.
My Favourite Quote
“If life throws its challenges at us over and over again, it means we haven't learned and we need to overcome it with creativity and grit." - Candice Cheng
